How long will my order take to arrive?: Usually your order will arrive in 3-5 business days from dispatch, which takes place within 2 business days of your order being placed (excluding weekends). JayZee Melts securely packages all items, which are sent via Royal Mail. If your order has not arrived within 10 business days, please contact us within 21 days to let us know and we will track the order.
What is your return policy?:
JayZee Melts wants your shopping experience to be as enjoyable as possible. however, if you are not satisfied with your purchase, you can request a return or exchange within 14 days of purchase if the product is in its original condition and packaging has not been opened, used or damaged and the product is in re-salable condition.
If the product is not in the original packaging or is damaged in any way, we regret that we will be unable to offer any refunds.
Once the returned item(s) are received and inspected; once approved your refund will be processed. You will be responsible for shipping costs for returning your item. shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you are returning an item(s) you should consider using a traceable shipping service. We will not be held responsible if your item does not reach us.
How much is delivery?:
Delivery throughout the UK is £3.50, we also offer free delivery within Telford & Shrewsbury once a week.
Can I exchange items?:
JayZee Melts wants your shopping experience with us to be as enjoyable as possible. However, if you are not satisfied with your purchase, you can request a return or exchange within 14 days of purchase if the product is in the original condition and packaging. Original condition means that there are no marks on the product and the product's packaging has not been opened, used or damaged and the product is in a re-salable condition.